Question 1

How long until the technician arrives?

Accepted Answer

In Dubai, Sharjah and Ajman, usually within 60 minutes for emergencies and same-day for regular bookings. In Abu Dhabi, Al Ain and Umm Al Quwain we confirm an exact appointment time with you.

Question 2

Is the inspection free?

Accepted Answer

Yes — the inspection is completely free when you proceed with the service. You'll get a clear quote before any work begins.

Question 3

What warranty do you give on repairs?

Accepted Answer

We provide a written warranty on both service and spare parts. The duration depends on the type of work, and it's delivered with your invoice after every visit.

Question 4

Do you repair all appliance brands?

Accepted Answer

Yes — our technicians are trained on all major brands (Samsung, LG, Bosch, Siemens, O General, Hitachi and more), with genuine and high-quality alternative spare parts available.

Question 5

How do annual contracts work?

Accepted Answer

Subscribe once and get scheduled preventive maintenance visits all year, priority emergency response, and discounts on spare parts. Contact us to pick the right plan for your home.

Question 6

Do you offer 24/7 emergency service?

Accepted Answer

Yes — our team is available 24/7 for emergencies such as water leaks, AC failures, or serious electrical faults across all the emirates we serve.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfer, and card payments directly with the technician once the service is completed.

Question 8

Can I schedule a specific appointment time in advance?

Accepted Answer

Absolutely — you can choose your preferred day and time when booking via the website or WhatsApp, and we will confirm it with you.

Question 9

Do you use genuine spare parts?

Accepted Answer

We primarily use genuine or certified high-quality alternative parts, and we explain the options and differences with you before starting any repair.

Question 10

What does a technician visit cost?

Accepted Answer

The inspection is included free when you proceed with the service. If you choose not to proceed, a small inspection-only fee may apply, which we explain transparently at booking.

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